Returns & Exchanges

At Superpet Limited, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all fashion items in their original condition. Please ensure all tags remain attached and garments are unworn to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all labels and tags are intact to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.